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Assistance in navigating the Council agendas, minutes and livestreams can be obtained by contacting the Council's Governance Team at
governance@shoalhaven.nsw.gov.au

Assistance is also available via telephone on 1300 293 111 between 9am and 5pm on business days.

 

Frequently Asked Questions

Note: These materials have been prepared for information purposes only and are simply a general guide. No guarantee can be given on the accuracy of this information.

If you have any further questions please contact Council.

What is live streaming?

Live streaming is the transmission over the Internet of video of an event as it happens. Streaming is a form of online video in which the site sends video footage to a user's machine "on the fly" rather than as a complete file. It is like the difference between watching a TV show as it airs and watching a DVD.

What do I need to view the videos?

You need a device running a supported operating system, a supported web browser, and speakers. Please see responses below for more details.

What platforms and browsers are supported?

The following browsers are supported:

  • Chrome
  • Firefox
  • Internet Explorer Version 11+
  • Opera
  • Safari
  • iOS
  • Android 2.2(Mobile)

The following platforms are supported:

  • Microsoft® Windows XP (32-bit)
  • Windows Vista® (32-bit and 64-bit)
  • Windows 7 (32-bit and 64-bit)
  • Mac OS X v10.6, v10.7 (32-bit and 64-bit)
  • Linux®: openSUSE® 11.3 or greater (32-bit and 64-bit)
  • Red Hat® Enterprise Linux (RHEL) 5.6 or greater (32-bit and 64-bit)
  • Ubuntu 10.04 or greater (32-bit and 64-bit)

What are the minimum System Requirements for Windows and Mac OS?

Windows minimum System Requirements:

  • 2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz processor
  • 128MB of RAM (1GB of RAM recommended for netbooks)
  • 128MB of graphics memory

Mac OS minimum System Requirements:

  • Intel Core™ Duo 1.33GHz or faster processor
  • Mac OS X v10.6 or v10.7
  • 256MB of RAM; 128MB of graphics memory

What connection speed is required to watch the videos?

To be sure the video will play smoothly, you will need a minimum connection speed of 450kbs for Standard Definition.

How much data will be used while streaming a video?

While streaming a video from this website, it will use approximately 6mb per minute (1600kbps).

How soon after a Council meeting and public forum will the video be available to watch?

In most cases, once a Council meeting or public forum has concluded, the video will be available to watch online within 24 hours. These are available in the archive.

Can I download the video of a meeting to keep?

Archived videos can be viewed using most modern browsers and are also available to download in MPEG-4 format, which you can playback on your device with a suitable media player. Most media players are able to play MPEG-4 files.